NP
Navin P

1 reviews | Active since Aug 2016

11 Aug 2016, 10:14

Never any stock

<p>INo the july edition of the mtn broucher they had a Samsung S6 32 gig advertised. ..and since it's launch I have traveled from durban to pmb hub visiting all mtn stores both franchise and corporate and every time the same response. .no stock ..to my amu*****t again in the August edition same phone and would u belive it...no stock again from pmb to durban I traveled to look for this phone...I know it says while stocks last but if they had no stock of it in the first broucher why put it into the following months broucher. .This clearly was a gimmic to get people here and even one of the staff at the durban stores admitted to saying that they (mtn) is not sending stock of that phone because mtn is trying to sell the new S7. ..how is that for service...been a loyal subscriber to mtn for so many years ..really disappointing service</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Aug 2016, 16:06
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

REQ: **********