KD
Kirsten D
1 reviews | Active since Sept 2014
21 Jul 2015, 09:53
Never answer phones
I have had my contract with MTN Norwood for almost 4 years now, we have had our ups and downs. But its becoming clear that the only way to get a response from the branch is by coming to Hello Peter. I have been battling for weeks now to try and get hold of the branch on the following number ***. There is never an answer!! There is no alternative number to call them on no email address to mail them on, not even a voicemail option so you can leave a message, how must a person find out whats going on with their contracts/phone if there is never an answer? <br> About 4 weeks ago i went to centre management at Norwood Mall and complained to them and i was told \trust me you not the only one complaining."Surely i'm not the only customer that is finding this annoying and who wants something to happen. """
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MTN South Africa's replyOfficial
24 Jul 2015, 14:35Hello Kirsty01,
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Regional Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Regional Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Best regards,
MTN South Africa's reply24 Jul 2015, 14:35
Official
Hello Kirsty01,
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Regional Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for your post,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Regional Management Team and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity
REQ:***
Best regards,