Never again will I deal with Mtn
MTN you are the most pathetic company to deal with<br> In the 5 months I have been signed up for, I have had so far 4 of your staff promising me faithfully that they will sort out my issue with my monthly fee<br> Everyone of those 4 persons promised me they would give me there full attention and respond to me by the end of the day - not one of those promises have materialised<br> Simon in the MTN Sabie shop gave up and sent me to Nelspruit head office (120 kms round trip) I spoke to an African gentleman who did get back to me at first but within a week he gave up<br> Then Dalene Smythe contacted me after I wrote about the MTN service on HelloPeter after a few days and promises she handed the issue over (6th October) to Bella Jonker who contact me and said she would repond as soon as she got hold of her account manager - she never did<br> On 18th October I emailed her to which she rep**** on 19th morning \Today I will give my full attention to your query and make sure we have something by the end of the day"<br> I am still waiting on her to answer a week later<br> I am tired of your promises"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
