Never again
When my phone screen cracked, I reported it. MTN Insurance collected my phone and I then explicitly expressed my concern with the fact that they now use an outsource company to repair phones and not Apple itself. As feared I got my phone back, completely compromised and not the same any more. The screen hooks and then I have to lock/unlock to get it to respond again. The battery lasts now less than an hour from full charge.
This is unacceptable and I demand my phone be replaced with a new one or I am refunded the full amount of a new one. I am not willing to have it repaired again.
It just proves my point. Once you give your phone to them to repair, it will never be the same again.
I am so upset.
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MTN South Africa's replyOfficial
29 Oct 2017, 19:45Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints management Team
Best regards,
MTN South Africa's reply29 Oct 2017, 19:45
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints management Team
Best regards,