CW
Charles W
1 reviews | Active since Jan 2015
13 Apr 2016, 12:46
Network use
I can recently never make calls without restarting my phone because I keep getting the message that I do not have sufficient airtime even though I have got airtime and when I open a website it says out of airtime/data this is unacceptable. I'm paying for a service I am not getting so in my eyes mtn is not holding up their side of the contract. My line must either be closed or mtn must fix their issues asap
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Replies (1)
MTN South Africa's replyOfficial
14 Apr 2016, 10:58Hello CharlesTheodore,
Thank you for your post
We sincerely apologise for any inconvenience you may have experienced with our service.
Please be advised that the airtime or data is reserved for a data session when you get this error message. Kindly turn the flight mode of your handset on and off again to disable all active applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post
We sincerely apologise for any inconvenience you may have experienced with our service.
Please be advised that the airtime or data is reserved for a data session when you get this error message. Kindly turn the flight mode of your handset on and off again to disable all active applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2016, 10:58
Official
Hello CharlesTheodore,
Thank you for your post
We sincerely apologise for any inconvenience you may have experienced with our service.
Please be advised that the airtime or data is reserved for a data session when you get this error message. Kindly turn the flight mode of your handset on and off again to disable all active applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post
We sincerely apologise for any inconvenience you may have experienced with our service.
Please be advised that the airtime or data is reserved for a data session when you get this error message. Kindly turn the flight mode of your handset on and off again to disable all active applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,