**** network - theft

**** network it's becoming!! The past month I noticed something weired. My contract data pack ran out so quickly, not like usual after a year on this contract. I called callcentre only to be told my I had used up my gigs, and given some **** calculations of social bundles. I had to spend more money now buying data. I called again in on 11th as was told it will reload on 11th yet it didn't. I then had to keep holding on for so long for agents to just check for me. I asked agent to confirm what my monthly plan I actually took when opened contract to my surprise he gave amount even half of what I actually signed up for. I knew something is not right that MTN is actually robbing me. I asked him to log issue of which call got cut. Few minutes I got text saying case open, followed by text saying case closed. I called in again having to keep holding for new agent again having to keep holding on again who saw last agent comment and redid ticket issue All this time my gig balance showing about 12.5gb remaining when I use *136#, yet I don't have data. Only on YouTube nothing for normal.

Today it loads and the balance from that 12.5, is 18.5, MTN loaded 6 GB only yet my data from last month kept showing 13gb yet I couldn't use it!!! I asked the agent how much data does it say I get monthly he said @12gb of which is bull****, I signed up for the promotional 30gb data package. So they are robbing me! I

Actually a few months ago they even starting billing me more not my contract amount for 2 months of which I had to complain! Disgusting service!!!

This is ticket no opened but I'm 500% certain I'm being ****** as this morning my reload only showing 18gb, of which 12.5gb was already there means they only adding 6gb yet I couldn't even use that 12.5gb most of last month as had to keep buying data!!!! ***