MvdM
Maruis van der Merwe
1 reviews | Active since Jul 2009
23 Mar 2015, 10:36
Network - reception-poor service
I have complaint about the same thing for months. Each time the operator will tell me they doing this, that and the other and then for a week or so I have no problems. (1) I often have no or poor signals where the other operators networks works 100%, (2) I often realized whilst my phone is on that I did not get phone calls or clients could not get hold of me. Friday 20 March one client complaint that they were looking for me and when I listened to my messages I had 6. MTN call Centre staff \seemingly also do not receive signal"because they do not know what is going on. I am sure MTN is in breach of their contract with me because they are not supplying the service I am paying for"
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Replies (1)
MTN South Africa's replyOfficial
27 Mar 2015, 16:52Hello Maruis,
Thank you for taking the time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on *** -
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem:
Provide a brief description of the problem experienced:
All MTN numbers in household (if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced:
If complex, will the body corporate allow an antenna to be installed:
What MTN devices are in use (make & model):
What signal is currently being achieved (i.e. EDGE, 3G, HSPA):
When was the problem experienced? (time of day / weather conditions, etc.):
Where is the problem experienced? (at home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No:
We would like to assure you that we are actively working to improve our service levels.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on *** -
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem:
Provide a brief description of the problem experienced:
All MTN numbers in household (if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced:
If complex, will the body corporate allow an antenna to be installed:
What MTN devices are in use (make & model):
What signal is currently being achieved (i.e. EDGE, 3G, HSPA):
When was the problem experienced? (time of day / weather conditions, etc.):
Where is the problem experienced? (at home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No:
We would like to assure you that we are actively working to improve our service levels.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply27 Mar 2015, 16:52
Official
Hello Maruis,
Thank you for taking the time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on *** -
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem:
Provide a brief description of the problem experienced:
All MTN numbers in household (if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced:
If complex, will the body corporate allow an antenna to be installed:
What MTN devices are in use (make & model):
What signal is currently being achieved (i.e. EDGE, 3G, HSPA):
When was the problem experienced? (time of day / weather conditions, etc.):
Where is the problem experienced? (at home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No:
We would like to assure you that we are actively working to improve our service levels.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on *** -
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem:
Provide a brief description of the problem experienced:
All MTN numbers in household (if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced:
If complex, will the body corporate allow an antenna to be installed:
What MTN devices are in use (make & model):
What signal is currently being achieved (i.e. EDGE, 3G, HSPA):
When was the problem experienced? (time of day / weather conditions, etc.):
Where is the problem experienced? (at home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No:
We would like to assure you that we are actively working to improve our service levels.
Regards
Mary
REQ:***
Best regards,