pS
paul S
1 reviews | Active since Feb 2016
18 Feb 2016, 09:14
network problems
We are very loyal compassionate in using the network but the experience in the past 3 days regarding the network problem has made us think twice about using the services from MTN let alone not being made alert or even be compensated for the inconvenience..i am greatly disappointed and will probably move from the network that does not value customers
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MTN South Africa's replyOfficial
20 Feb 2016, 16:41Hello paulwarra,
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
All customers who were unable to use their MTN 1 Day data bundle purchased on the 15th and 16th of February were credited with 1GB Rush Hour Bundle.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
All customers who were unable to use their MTN 1 Day data bundle purchased on the 15th and 16th of February were credited with 1GB Rush Hour Bundle.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply20 Feb 2016, 16:41
Official
Hello paulwarra,
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
All customers who were unable to use their MTN 1 Day data bundle purchased on the 15th and 16th of February were credited with 1GB Rush Hour Bundle.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
All customers who were unable to use their MTN 1 Day data bundle purchased on the 15th and 16th of February were credited with 1GB Rush Hour Bundle.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Siphumezo
REQ:***
Best regards,