Network problems

I am experiencing ongoing network issues at my home in Margate while using MTN. I returned home on Monday the 18th November 2025 and have called customer service more than five times since then. Every day I am given a different story some agents promise to call me back, but they never do.

I was even given a reference number for my complaint, but when I followed up, I was told it was logged as an issue about switching from prepaid to contract, even though my complaint was specifically about network problems. It has now been a full week with no feedback, no resolution, and no assistance.

What confuses me the most is that the network works perfectly midnight, like right now as I’m writing it’s 2AM but during the day I am completely unreachable, both for calls and on socials, how so? This situation is extremely frustrating and exhausting.