Network issues STILL not receiving attention

A technician from MTN came out in mid-October and found that there is indeed merit to my network complaints. I have ever since tried to contact MTN again to get feedback on what they intend to do to remedy the situation. I cannot get through to anyone and none of my phone calls are answered and none of my messages are being returned.

Since last week the network has deteriorated again and I've been struggling with absolutely NO signal. I cannot make voice calls or send basic sms's and the calls that do go through, gets dropped. The data signal does not work AT ALL - except for 3am.. then all the sms's and voicemails comes through.

Is there ANYONE who can assist me in this regard?

I am incurring way too much extra costs with my vodacom prepaid data together with my MTN contract which I now cannot use!

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A copy of my 1 October 2018 hellopeter complaint:

I have been contacting MTN's Network Complaint department for a couple of weeks now and still have not had the issue resolved. The only response I received is that it has been escalated and that someone from the Polokwane office will get back to me. No-one ever does.

I am struggling with dropped calls and the most frustrating data connection that also keeps on dropping. I can literally watch how my signal indicator goes from No service to Egde to 3G and then drops back to No service. Just sending a basic e-mail of less than 2MB (YES, MB...) or doing a bank transaction is a process that now takes me anything from 2 minutes to more than half an hour or having to give up and try again later. It is absolutely ridiculous!

I understand that I am not in a big hub with LTE and all that, but all I am asking for is a STABLE signal - even if it is slow.

Customer care did advise me that our area is on an upgrade list, but they've been saying that since last year and the service is just deteriorating.

Would someone please contact me urgently in this regard.

Thanks