Network issues - 'non ownership' of callcenter staff to assist

<p>The MTN network went down on 18/08 and I have been unable to get MTN signal since. (today is 23/08)</p> <p>I have spoken to 6 different people at the 808 call centre, 2 different people at the ********** centre, done a SIM swap at a store, but nothing helps. I have been in different areas, used different phones and rebooted my phone countless times. </p> <p>Also, no one is willing (or probably 'able') to take 'ownership' of the problem and help me resolve it. I always get the 'I cannot do anything about it' or 'we will escalate it' or 'please call the other call centre' excuse.</p> <p>Please assist ASAP.</p>