NETWORK
good day,
please see below communication with the MTN consultant. three days later my query is still not resolved.
Network Inbox
Simphiwe Marole Wed, 7 Feb, 16:36 (2 days ago) Good day, Ever since I ported to mtn I have never received a call only voice mail notification. Tried to contact the contact center and got no help.
customercare Wed, 7 Feb, 16:37 (2 days ago) Y'ello Simphiwe Marole Thank you for getting in touch. This is an automated response confirming that your query is in our work queue and will be attended to sho
MNPpst 08:45 (7 hours ago) "Y’ello, you are speaking to, Sebongile Maope. Let me help you with your query today." Kindly provide us with the number in question to assist further Warm Rega
Simphiwe Marole 09:22 (6 hours ago) 073
MNPpst 09:32 (6 hours ago) Kindly note that we have escalated to support to assist with the routing the turnaround time is 2/24 hours, please do the follow up after 2 hours here is the re
Simphiwe Marole 12:56 (2 hours ago) Good day, I am following up on the below query. I am missing important calls can this be a urgent matter? If I get no response in the next 2 hours I will take n
MNPpst 13:11 (2 hours ago) Y’ello, you are speaking to, Jonathan Geduld. Let me help you with your query today. Our support has rep**** with the below response: Routing has already been u
Simphiwe Marole 13:52 (1 hour ago) Hi I just did. Please call me to see if it's working.
Simphiwe Marole 14:11 (1 hour ago) Please note the problem still Persist
Simphiwe Marole 15:06 (40 minutes ago) 2 hours later still no response from you.
MNPpst 15:17 (29 minutes ago) The line is ringing now.
Simphiwe Marole 15:18 (28 minutes ago) Alternatively call me on 081
Simphiwe Marole 15:19 (27 minutes ago) Ringing but nothing coming through
Simphiwe Marole <***> Attachments 15:24 (22 minutes ago) to MNPpst
Getting frastrated with this..... Here and there it rings... If not if it does ring then I pick conversation doesn't last more then 10 seconds. At times I receive notifications of voicemail messages....
Next thing you will be knocking off and I'll still be experiencing the same problem the whole weekend.
As I am typing I got another missed call
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