Network down. So Sad too bad, call call the network coverage people in Monday after 08h00

So sad, too bad, wait for Monday after 08:00 and then phone this number. This is the type of response you may receive from MTN when the network coverage in your area goes down or becomes so slow that it is unworkable. They do not provide a 24/7 service for the networks, so if it goes off on Friday after 05:00, you will have to wait till Monday before it is logged. You may then battle to get through to the network call centre because the lines are inundated by customers reporting similar problems. You may then be told that the matter should be resolved within 48 hours. Hopefully it will be stable before it breaks down again within a few hours. May I suggest that calls outside office hours to the call centre are at least logged. Ask a few basic questions. Get some statistics as the where the problem may be. Prioritize the faults. Provide a service that shows that you care.