BT
Barend T
1 reviews | Active since Jan 2013
15 Feb 2016, 13:03
Network down
Dear MTN<br> <br> You happily take our money, but fail to provide a service. Perhaps a simply SMS to your customer base to inform them that you are experiencing technical issues, that affect Data, SMS and Outgoing Calls, would be a nice touch.<br> <br> It took 10 minutes, of so ironically listening to your monotonous add of going to your nearest MTN store for super fast LTE internet... Then, when I finally got through to your 'Service Champion' , it is as good as getting through to an automatic answering machine, except, an answering machine don't simply hang up on you!<br> <br> Seeing that your 'Service Champions' state that your technical support doesn't work on weekends, how about, providing your services to us for free over weekends, that way, we don't have a reason to complain, when the service goes down over a weekend and it only get attention in the week...<br> <br> MTN, you are the CHAMPION of ZERO SERVICE!!!!
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MTN South Africa's replyOfficial
16 Feb 2016, 08:33Hello baduto,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the complaint directly to the management team within our Prepaid Department and also our Quality Assurance team to retrieve the call, check who was the agent that received the call and for the matter to be dealt with accordingly.
We can confirm that we were experiencing issues with the core network and our Network Group Team is aware of the issues as some services are still affected. This will be resolved accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the complaint directly to the management team within our Prepaid Department and also our Quality Assurance team to retrieve the call, check who was the agent that received the call and for the matter to be dealt with accordingly.
We can confirm that we were experiencing issues with the core network and our Network Group Team is aware of the issues as some services are still affected. This will be resolved accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply16 Feb 2016, 08:33
Official
Hello baduto,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the complaint directly to the management team within our Prepaid Department and also our Quality Assurance team to retrieve the call, check who was the agent that received the call and for the matter to be dealt with accordingly.
We can confirm that we were experiencing issues with the core network and our Network Group Team is aware of the issues as some services are still affected. This will be resolved accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the complaint directly to the management team within our Prepaid Department and also our Quality Assurance team to retrieve the call, check who was the agent that received the call and for the matter to be dealt with accordingly.
We can confirm that we were experiencing issues with the core network and our Network Group Team is aware of the issues as some services are still affected. This will be resolved accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,