Network Department

I am appalled firstly at the thought that I have to spend airtime in order to contact MTN's network department, which falls under "customer care", so where is the care in that, why do I have to spend money to lodge a query with the very service provider that I am using?

Due to the stormy weather we have been experiencing in South Africa, the coverage in my area (Steilloop, Mokopane) has been extremely choppy since 9 October 2017. Understanding the unpredictability of mother nature, I logged a call with MTN's network department this morning (10 October), and was informed that engineers are currently working on the matter. Since I received no reference number for that query I decided to lodge another complaint at 11:48 (ref: ********** ) on the same day, and now I was told that my number is connecting to a tower in KZN, and the agent could not explain why.

Shocked at the agent's response I explained that I purchased and activated my SIM card at Mall of the North in Limpopo and that SIM has never been used in another province.

The agent's response was that he will log a call with the engineering department, which now meant that I wasted my airtime in the morning speaking to another agent who clearly didn't bother to log a call. I don't remember that agent's name but the number I called with is ********** 466.

I have only been with MTN for about 2 months now and I've been happy with the service except recently, so if you could please deal with your agent and place me back to a tower closer to my area, because I believe it to be ********** for my number to be connecting in KZN.