ZM
Zach M
1 reviews | Active since May 2014
12 Jan 2016, 13:49
Network Coverage Query
I have been logging network coverage queries with MTN coverage helpdesk and their twitter page since Mid December about the poor network coverage in my suburb but nothing has still been done! <br> <br> Case # ***9 was created on the 8th December 2015, then forwarded to Mkateko below.<br> <br> Reference number *** given by Mkateko Ndichene on the 18th December 2015, I was told it takes up to 10 working days for the investigation to take place and I am still waiting.<br> <br> I called today (12/1/2015) and spoke to Samantha and she told me that she will forward the query to the co-ordinator but is not sure how long that will take.<br> <br> So my question is why have this desk at all if people cant provide answers and merely forward things and yet cant give a date as to when things will be resolved?<br> <br> Is network coverage / quality not a priority for MTN? <br> <br> What must happen now???<br> <br> <br>
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MTN South Africa's replyOfficial
13 Jan 2016, 16:58Hello 05aya83za,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2016, 16:58
Official
Hello 05aya83za,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,