1 reviews | Active since Oct 2012
Network Coverage Complaint
I tried from multiple devices but nothing is working to fill in the Network Coverage Query form on MTN's website so you leave me no other options.<br> <br> Name: Graham Hayward<br> MTN Numbers affected: ***, ***<br> All MTN Numbers in Home: ***, ***<br> Devices used: Apple iPhone 5S and Huawei E372 Modem<br> Email: [Email Removed]<br> Building type: House<br> Subscription info: MTN Anytime 100 & Broadband 500MB<br> Signal achieved: 10-20% 3G/HSPA+, 80-100% EDGE/2G<br> Physical Address: 53 Emerald Way, Summer Greens, Milnerton, Cape Town, 7441<br> Type of problem: Data<br> <br> Description: Poor 3G/HSPA+ data speeds. Intermittent connections due to poor reception. MTN said it would be installing a new 3G/HSPA+ tower nearby my home in December 2014. December 2014 has come and gone, still my reception hasn't gotten better. I pay over R1000 p/m for poor service - I seem to remember reading something in the CPA regarding that. Was told reception would be good on sign up.<br> <br> Conditions: Anytime and any weather conditions. Occurs indoors & outdoors.<br> <br> MTN Sucks. Plain and simple. I'm switching to Vodacom the second I get the chance. It's always something with them. Customer service sucks
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
