Network Coverage
I stay at Ebony Park Ext 6 in Midrand and on the 15th February 2016, I called *** (MTN Network Coverage Call Centre) and spoke to Sibusisiwe and explain to her about the poor network coverage at my area and she told me MTN is aware of the problem and the technicians have been working on the problem since the 1st February 2016 and on the 14th March 2016 I made follow up and spoke Kagiso and he told me that MTN is aware of the problem and the technician have been working on it since the 8th March 2016 and he told me that going to Hello Peter won't make a difference as MTN does not answer to Hello Peter, it is frustrating that every month I'm debited timeously for the service I do not enjoy, all I request is an honest answer regarding the poor network coverage and when exactly will that be resolved.
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Replies (3)
MTN South Africa's replyOfficial
28 Mar 2016, 19:41Hello itumelengc,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply28 Mar 2016, 19:41
Official
Hello itumelengc,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
's updateReviewer Update
05 May 2016, 14:00It's more than a month already and all I got from MTN is an acknowledgment of my initial complaint and nothing with regard to their service has improved. MTN I know this is probably asking too much of you but may you please pretend that you care about your customers and resolve the issue I have been complaining about for almost 5 months.
's update05 May 2016, 14:00
Reviewer Update
It's more than a month already and all I got from MTN is an acknowledgment of my initial complaint and nothing with regard to their service has improved. MTN I know this is probably asking too much of you but may you please pretend that you care about your customers and resolve the issue I have been complaining about for almost 5 months.
's updateReviewer Update
05 May 2016, 14:00It's more than a month already and all I got from MTN is an acknowledgment of my initial complaint and nothing with regard to their service has improved. MTN I know this is probably asking too much of you but may you please pretend that you care about your customers and resolve the issue I have been complaining about for almost 5 months.
's update05 May 2016, 14:00
Reviewer Update
It's more than a month already and all I got from MTN is an acknowledgment of my initial complaint and nothing with regard to their service has improved. MTN I know this is probably asking too much of you but may you please pretend that you care about your customers and resolve the issue I have been complaining about for almost 5 months.