Network

Item: MTN South Africa
Rating: 1
Author: George T

<p>Hi I'm on Mtn contract and I'm struggling to make calls and when i tried to contact them they always tell me they restart/reboot my number but the same problem persist and now I'm fed up of always complaining to them it does not help at all. </p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

31 Jul 2017, 09:27

Dear George,

Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the poor network experience.

Kindly supply us with more details here https://www.mtn.co.za/pages/NetworkCoverage.aspx so our Network Assurance team can investigate and resolve this issues asap.

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Warm regards,

Willem Jnr Loots,

MTN Complaints Management Team

Best regards,

MTN South Africa's reply31 Jul 2017, 09:27

Official

Dear George,

Kindly supply us with more details here https://www.mtn.co.za/pages/NetworkCoverage.aspx so our Network Assurance team can investigate and resolve this issues asap.

Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Warm regards,

Willem Jnr Loots,

MTN Complaints Management Team

Best regards,

Network

About

Community

Businesses

Follow Us