DM
Doreen M
1 reviews | Active since Oct 2016
06 Nov 2017, 12:13
Network
Good Day , I have an mtn 3G I have been struggling of a network . When I called mtn customer car , I was told they will refer back to me in 12working days. I got shocked with such response because they will still bill my account . MTN wouldn't subtract 12 days on my contract . I need this to be given special attention
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Replies (4)
MTN South Africa's replyOfficial
07 Nov 2017, 17:03Good day *****gwe,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our telephonic conversation, We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant departments management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply07 Nov 2017, 17:03
Official
Good day *****gwe,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to our telephonic conversation, We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant departments management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
DM
Doreen M's updateReviewer Update
20 Nov 2017, 12:19This was 13 days ago even now there is no solution ? Was it just a tick box that you contacted me even if my problem is not resolved then you close the file ?I hope i will be re-reimburse this monthly subscription as this is not resolved
DM
Doreen M's update20 Nov 2017, 12:19
Reviewer Update
This was 13 days ago even now there is no solution ? Was it just a tick box that you contacted me even if my problem is not resolved then you close the file ?I hope i will be re-reimburse this monthly subscription as this is not resolved
DM
Doreen M's updateReviewer Update
30 Nov 2017, 21:04what is wrong with mtn staff , if this is not resolved please give me my subscription amount
DM
Doreen M's update30 Nov 2017, 21:04
Reviewer Update
what is wrong with mtn staff , if this is not resolved please give me my subscription amount
DM
Doreen M's updateReviewer Update
31 Jul 2018, 14:04I was told this has been cancelled why is it now billing ? I have been billed abnormal amount for the previous months . I have been sending complaints which are not dealt with if not i will refer to complaints commission.
To my surprise i started getting this abnormal billing when i was told to upgrade my line and i had refuse . If this is not dealt with i will go to the media and also complaints commission.
I have called your customer service and spoke to Mbali Zuke , she had put me on the line for long and hang out the line .
Dont come with your dont care attitude as i will refer this to the ombudsman
My number is ********** if you guys can contact me . The MTN contract number is ********** my id number 720 ********** 081 . The Mtn number is a 3G contract you can only find me on my ********** , if this is not attended i will escalate this to ombudsman and also cancel the contract
DM
Doreen M's update31 Jul 2018, 14:04
Reviewer Update
I was told this has been cancelled why is it now billing ? I have been billed abnormal amount for the previous months . I have been sending complaints which are not dealt with if not i will refer to complaints commission.
To my surprise i started getting this abnormal billing when i was told to upgrade my line and i had refuse . If this is not dealt with i will go to the media and also complaints commission.
I have called your customer service and spoke to Mbali Zuke , she had put me on the line for long and hang out the line .
Dont come with your dont care attitude as i will refer this to the ombudsman
My number is ********** if you guys can contact me . The MTN contract number is ********** my id number 720 ********** 081 . The Mtn number is a 3G contract you can only find me on my ********** , if this is not attended i will escalate this to ombudsman and also cancel the contract