1 reviews | Active since Oct 2014
<p>For the past month now I've been experiancing some netowrk problems. The first week I called spoke to service champion (NOT) AND SHE SAID YES they do have network problems and she doesn't know wheb the network will be okay so she didnt help me. Last week I called THREE TIMES!!! 1st call, I was told that they had refreshed and my signal will be okay, I must switch my phone off for 5 minuites and it'll be fine BUT THEY DONT SEE A PROBLEM ON THEIR SIDE (NOT). 2ND call: another not so great service champion a puts me on hold for 20 minutes and the phone cuts and then doesnt call backBUT THEY DONT SEE A PROBLEM ON THEIR SIDE.</p> <p>I call again and this dude puts me on HOLD AGAIIN!!! AND he logged a call *SMC/ ********** 4157* and he said it will never happen again.</p> <p> </p> <p>Last night same drama and the chick says she will refresh and my signal will be okay BUT THEY DONT SEE A PROBLEM ON THEIR SIDE.</p> <p>GUESS WHAT!!! I WORK UP THIS MORNING MY PHONE SAYS NO SERVICE AND IM USING WI - FI AT WORK. I AM SO SICK AND TIRED OF THE NONSENSE.</p> <p> </p> <p>I WANT IT FIXED!!!!! ASAP. I HAVE BUSINESSES THAT ARE SURFFERING BECAUSE IF WHATEVER IS GOING ON AT MTN.</p> <p> </p> <p>THEEENNN, There's the voice prompt that tells me I dont have airtime when I do!!! and I need to retsart my phone in order to make a call.</p> <p> </p> <p>I DONT DONT TO HEAR YOUR PROBLEMS I WANT IT FIXED PRONTO!!!!!</p> <p>THIS DEFINES INCOMPENTENCY, LACK OF SERVICE AND UNETHIC WORKMANSHIP TO YOUR CLENTS.</p> <p> </p>
Good Day Maria,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly test the sim card in a different phone and should you still experience problems with your connection then please contact our Coverage Help desk to check if the problem is with the area you are on.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Maria,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly test the sim card in a different phone and should you still experience problems with your connection then please contact our Coverage Help desk to check if the problem is with the area you are on.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
What other phone?
Because I have 1. So please fix the network problem
What other phone?
Because I have 1. So please fix the network problem
Itumeleng!!'
So just because I dont ave another phone, MTN WILL NOT ASSIST?
Does your respond imply that there is something wrong with my phone and not the network
Itumeleng!!'
So just because I dont ave another phone, MTN WILL NOT ASSIST?
Does your respond imply that there is something wrong with my phone and not the network
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