Network
I have sent an email in October 2014 to [Email Removed] to report that am having a network problem since 2012 I was promised a technician will come to check the area where am residing but since then nothing has been done, again I have sent a second email in February reporting the same problem consultants do not give any feedback unless I make a follow up. I have been a customer with Mtn for 12 years. Am experiencing this problem on my prepaid and contract numbers, I cant access internet or make calls from any of my numbers.<br> <br> I thought maybe it was my Nokia Asha 210 phone that has a problem, now am using Samsung Note 4 with LTE sim but still there is a problem, am paying for my contract but I have got no joy . The only time I am able to use my phone properly is when am at work, after work I have no service.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2015, 10:32Hello Nicoline***0,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with reference number issued to you by coverage helpdesk, so I can follow up on your behalf or alternatively your may call them directly on *** with that reference number.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with reference number issued to you by coverage helpdesk, so I can follow up on your behalf or alternatively your may call them directly on *** with that reference number.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply07 Mar 2015, 10:32
Official
Hello Nicoline***0,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with reference number issued to you by coverage helpdesk, so I can follow up on your behalf or alternatively your may call them directly on *** with that reference number.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply me with reference number issued to you by coverage helpdesk, so I can follow up on your behalf or alternatively your may call them directly on *** with that reference number.
regards
Thabelo
REQ:***
Best regards,