**** network

On 27 January 2026 I saw online deals, called few MTN stores to ask if they have the same deals and they confirmed deals are available online and in stores. 30th January I went to North riding or Rosebank Mtn and a consultant gave me a quote I didn't understand and when I asked, she said since I was interested in month to month I need to pay a month in advance and I advised I cannot afford it and stopped the application. 27 February, I checked online and called Woodmead Mtn who confirmed deals are available in store and stock available. I drove to Woodmead and showed a consultant the 2 deals I was interested in and he asked me why I need WiFi and I stipulated my daughter need it to attend classes twice a week and for Netflix and reaserch purposes sometimes and he told me to take uncapped deal, I asked him will it last a month and he smiled and said "it's uncapped" he gave me a quote and I told him it's too much from what I saw on the Net. He explained me I need to pay in advance plus Prorata,I asked when willing for the my next payment be and he said end of March as I have paid in advance and for Sim card. I paid R513,22. On 04 March my daughter called me that she cannot attend her classes as network is acting up and I thought it's due to Weather. We have been off from 04th then 07th I visited Mtn Festival mall where I was told I finished my speed something and again same day payment is due, how? The consultant said that's what they see. I went back to Woodmead on 09 March and requested cancelation as the deal doesn't serve my needs and I was told I owe R339. My question is why was I misinformed by your representative? And again how come data or whatever that is finished last for less than atleast 10 days and call it uncapped? I cannot use your services anymore as there is no transparency and honesty.

Kindly assist resolve the above. And I wrote and email, after 7 days this is the respond I got Good day, Nel Thank you for your email.

Our records indicate that your line has been handed over to Collections due to a returned debit order of R339 on 07/03/2026.

I mean really? Obviously I will reverse as I'm confused what's happening after I was advised I paid already.