Negligent and incompetenet MTN insurance "service" should be s****ped

<p>18 days of frustration and inconvenience before incorrect device is returned to me. </p> <p> </p> <p>I made a claim to replace or repair a damaged Samsung S6 using the MTN insurance I took out when I purchased the phone. The claim was made on 28 March. Bearing in mind how critical a phone is to day-to-day work and life, I expected this insurance service to replace the phone instantly - or at least within a day or two. </p> <p>Despite many hours of my time spent on hold to call centres and writing emails - the repaired phone was returned to me today 17 March - 18 days later. But wait for it - the phone returned to me is not mine. They sent me somebody else's phone - and seem to be very confused about who they sent my phone to in error. I can only wonder hom many more days of bungling I have to deal with before this is sorted out. <br /><br />In short MTN Insurance is expensive (rather add your phone to your household insurance - cheaper and better service) and a waste of money. If I had known the pain I would have to go through in making a claim I would have saved myself the trouble and bought a new phone the day that mine was damaged. </p> <p>Summary of MTN Insurance - Incompetenet. Negligent. Uncaring. But efficient in deducting my premiums. MTN you have no pride in your service or your brand - shame on you. </p>