1 reviews | Active since Nov 2016
Negligent
<p>I have an contract with Mtn i was due for an upgrade for November then Tuesday I received a call from Southgate Mtn confirming my upgrade then I was surprised coz I haven't done any upgrade the lady says to me it was done last week then I went to Southgate to confirm then shegave me contract when I check signator is different I'd is also different she used my ****en surname of which that surname I've change it long time ago is not even on their system but they assisted that person and give her an apple iPhone 7plus with 256GB just imagine so I have to pay for something that I don't have.</p>
Good Morning Nompumelelo
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,
Good Morning Nompumelelo
Thank you for bringing this to our attention.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you
Regards,
Yahya
REQ:***
Best regards,