KM
Kudzai M
1 reviews | Active since Oct 2015
04 Nov 2015, 21:36
Negligence from Mtn
This is my second complaint concerning ********** contracts that were opened in my name. I still have not received feedback as to the resolution of this ***** case or details of where this ***** took place and now MTN is debitting my account for random amounts of money and I don't understand why. I HAVE A PRE-PAID line. I don't know what else I must do to get assistance. I am going to take legal action.
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Replies (1)
MTN South Africa's replyOfficial
06 Nov 2015, 11:06Hello kaycam88,
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please fax to us the bank statement for the bank charges ***.
Please send to us the affidavit and ID copy certified to send the request to the ***** department to finalized the request. The account has been closed as *****.
Kind Regards,
Alice van der Merwe
***
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please fax to us the bank statement for the bank charges ***.
Please send to us the affidavit and ID copy certified to send the request to the ***** department to finalized the request. The account has been closed as *****.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply06 Nov 2015, 11:06
Official
Hello kaycam88,
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please fax to us the bank statement for the bank charges ***.
Please send to us the affidavit and ID copy certified to send the request to the ***** department to finalized the request. The account has been closed as *****.
Kind Regards,
Alice van der Merwe
***
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please fax to us the bank statement for the bank charges ***.
Please send to us the affidavit and ID copy certified to send the request to the ***** department to finalized the request. The account has been closed as *****.
Kind Regards,
Alice van der Merwe
***
Best regards,