Negligence At Best

I app**** for a change of ownership on an account at the branch in Sandton City (next to Checkers) and didn't hear a word from them for 5 months. I attempted to contact the branch by calling their number and after numerous attempts I'm yet to actually have someone pick up.

After picking up the hint that they weren't big on answering phones (ironic for a store peddling phones) I decided to contact the customer care centre to see if they perhaps had a way of reaching these elusive individuals. This proved fruitful as I was able to get some email correspondence going. Alas my dreams of giving MTN money were dashed yet again, as they have decided the best approach to my queries is to ignore them and just tell me to resubmit.

I must admit that their tactic for avoiding escalation is quite brilliant. I naively assumed that asking to speak to a supervisor or manager might help to get some traction on correspondence. Their brilliant representative saw right through that and ignored that request as well.

I'll give them one thing, they are very consistent in their almost tragic levels of service