Negligence and Bad service

<p>i had to contracts with Mtn and one of the contracts i finished paying MTN the 24 Months installment. on January 14 2016, l called MTN to get them to change one of the contracts to prepaid as l had finished paying it. The call center agent l spoke to informed me that my account needed R132 to be paid 1st befor they change it. l made the payment and got an sms from MTN that they received the payment. </p> <p>May 25 2016, l called MTN quiring my account as the installment was high and to my shock, the other contract had not been cancelled and l had been paying for it for like 3 to 4 months. l have been trying to get this account sorted and till today nothing is sorted and MTN wants to charge me for negligence done on their part by their employee.</p> <p>l havent been using the line as it was stollen and asked them to change to Prepaid and they never did and kept sending data or was it airtime l dont know and now they want me to suffer for it. If employee had done their job this would have been resolved in January. </p> <p> </p> <p>today l call to find out whats happening with my account only to be told that when l called on friday l requested for an early termination, which l never did. i called to check if l would get a credit note back for the amounts l have been paying and this agent hears something else. this is exactly the service that got me in such a mess and MTN wont ackowledge it. ( ********** 52 ; ********** 15 ). their calls are recorded but to whoz advantage??</p> <p> </p>