Negligence

with ID ***, I am very disappointed with Mtn I have been a loyal customer that took a cell phone contract from June 2021 and I have been paying very well up to day yet I have been encountering problems which I did not worry that much, but what happened recently make me want to post negligence of mtn customers on social media and popia 😭😭😭😭

On the 1st of June I went to Mtn Pavillion to upgrade my contract but to my surprise I discovered that there was already and upgrade happened under my name by who God knows but a the information was changed on the system, my question is when phone was delivered to the address provided what identity did this people submit and if it's my id copy how did the *****sters got hold of my ID because I have never submitted id document with Mtn besides 2021 when took the old contract.

Lady by the name of Raquell assisted me by submitting my affidavit and id copy and gave the reference on subject to use when doing a follow up and she advised that I should wait for 5 to 7 days for a response to my surprise today when I asked for the status of my query it was still not actioned yet and what worries me is that on the 25th is my debit date which is going to be way more that the amount I am currently paying and that I cannot afford and if this is an unpaid it will affect my bureau negatively yet if it go through it will implicate my other debit orders such as school fees or even household expenses of which it will be unfair for me and my family to experience such while mtn is not treating my issue as emergency.

Upon my request at the mtn store was to get the recording of the sale, the identity they produced when phone was delivered and most important where and when my information was changed on the system.

Reason I want the above is that early this year I went to mtn Pinetown to confirm that I can now upgrade and the gentleman and the shop checked and he advised that it was going to cost me R400 to do upgrade plus the R150 upgrade fee so I rather wait maybe for 2 months and indeed I waited again around may I went to that branch to check if I can get phone and cell same gentleguy assisted but this time it was going to be R111 penalty for upgrading before the 11 of June I then said let me rather wait as we finished that conversation he asked for my email address to feed it to the system and I was puzzled that why he wanted my email yet all my information is on the system but he said he want to send something and up until today I have never received anything from him so this makes me think that this started there.

I will be glad if this matter can be resolved soonest before the debit order date, I feel the waiting is too much because this will affect my budget and bureau negetively.

If I don't get my feed back this issue is reversed on my name by Monday I will be forced to take it the legal way and all social media platforms I don't want my kids to be affected by this even suffered humiliation at the shop when everyone was looking at me disappointed

My contact number is *** because *** is not available