Negligence
On 2June we went to OR Thambo airport to have roaming activated for my girlfriend's father before leaving for Paris. At the moment he is there and there is no way for us to contact him and neither can he contact us. Customer care tells us that one he can enable roaming. Now how is he supposed to do that without a phone and while he is in Paris. He did request roaming before going abroad but you neglected to do as requested. I will have second thoughts when renewing my contact with MTN and I'm sure he also. You can't rely on MTN.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Jul 2015, 15:20Hello Warlord,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the number in question or the number we can call to assist with the roaming problem.
I tried calling ***, the call gets cut.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the number in question or the number we can call to assist with the roaming problem.
I tried calling ***, the call gets cut.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply02 Jul 2015, 15:20
Official
Hello Warlord,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the number in question or the number we can call to assist with the roaming problem.
I tried calling ***, the call gets cut.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly give us the number in question or the number we can call to assist with the roaming problem.
I tried calling ***, the call gets cut.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***