NEGLECTED & INFEROR ASSISTANCE

Received bad customer experience commencing on Weekend. Visited store on Sat & Gail advised upgrade could not be done. She advised to come in on Mon. Visited store on Mon, waited for over an hour and the issue has not been resolved. I did not receive regular updates. I was not kept in the loop. I had to personally request to get feedback/response (lack of it). My contract ends in Aug, Should the upgrade issue not be resolved and I do not receive my upgraded phone before the close of business today i.e. 16h00, I will move across to the competitor (Vodacom), where my business will be valued and not taken for granted. I am disappointed in lack of service delivery and turnaround time is unsatisfactory.