Negative rating -5 for non-existing customer care

If it was possible to give a negative rating, I would give a -5.

I was ****med in giving up an OTP. I called customer care (135) but weren't given any prompts to speak to a consultant. Going to Facebook, I tried to use the messenger to speak with someone, but they only told me to call 135 and follow the prompts to speak to a consultant. After a few times back and forth, they just said again to call 135 if the phone stops working. How's that customer CARE? They do not care at all!