SN
Sanri N
1 reviews | Active since Mar 2015
10 Mar 2015, 21:51
Negative MTN experience with faulty device
I upgraded to a Samsung S3 mini in Sept 2013.In Oct 2014 the phone started to drop calls. With a charged battery and network coverage the phone would drop incoming and outgoing calls after a few seconds (message \out of service area"). It is not a network problem"
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 10:51Hello Sanrin,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with the Job Card number or the IMEI number for the handset and we will be able to trace with our repair center,
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with the Job Card number or the IMEI number for the handset and we will be able to trace with our repair center,
Thank you.
Kagiso
REQ:***
MTN South Africa's reply16 Mar 2015, 10:51
Official
Hello Sanrin,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with the Job Card number or the IMEI number for the handset and we will be able to trace with our repair center,
Thank you.
Kagiso
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
Would you kindly furnish us with the Job Card number or the IMEI number for the handset and we will be able to trace with our repair center,
Thank you.
Kagiso
REQ:***