JC
Jackie C
1 reviews | Active since Apr 2017
10 Apr 2017, 11:53
Needs assistance asap
<p>After being a MTN customer for 15 years this is the worst service I have recived to date. After my upgrade 6 months ago my mobile bill has more than doubled. Every time we go to the store for help we get a diffirent story with no results. Something has gone wrong drastically and MTN is not interested in sorting this out or even assisting us. Where do I go for help please???</p>
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Replies (2)
MTN South Africa's replyOfficial
11 Apr 2017, 17:16Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit on your mobile numbers has been set as per below to allow the additional charges, to prevent the additional charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
Mobile number: ***
Date/Time Source Channel Old SUL New SUL
2017-03-02 14:52 USSD R1000,00 R500,00
2017-02-06 15:09 USSD R500,00 R1000,00
2017-02-06 14:56 USSD R500,00 R500,00
Mobile number: ***
Date/Time Source Channel Old SUL New SUL
2017-04-07 10:29 USSD R500,00 R0,00
2017-03-03 10:21 USSD R1000,00 R500,00
2017-02-07 15:26 USSD R500,00 R1000,00
2017-01-17 14:17 PCI R500,00 R500,00
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***6
Best regards,
MTN South Africa's reply11 Apr 2017, 17:16
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit on your mobile numbers has been set as per below to allow the additional charges, to prevent the additional charges please set the usage limit to R0.00 by dialling *141*1*7852#ok.
Mobile number: ***
Date/Time Source Channel Old SUL New SUL
2017-03-02 14:52 USSD R1000,00 R500,00
2017-02-06 15:09 USSD R500,00 R1000,00
2017-02-06 14:56 USSD R500,00 R500,00
Mobile number: ***
Date/Time Source Channel Old SUL New SUL
2017-04-07 10:29 USSD R500,00 R0,00
2017-03-03 10:21 USSD R1000,00 R500,00
2017-02-07 15:26 USSD R500,00 R1000,00
2017-01-17 14:17 PCI R500,00 R500,00
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***6
Best regards,
JC
Jackie C's updateReviewer Update
12 Apr 2017, 09:18Morning Siphumezo
Thank you for your response.
It does not solve my problem of the doubling of my account since the upgrade. This has never happened before with any other upgrade. I need to inform you that I have cancelled my debit order untill we sort this out.
I can not work just to pay MTN. A R3600.00 per month bill is unacceptable and I will not continue payning such ridiculous amounts. Somebody needs to be able to explain and fix this problem to me satisfactory.
Kind regards
JC
Jackie C's update12 Apr 2017, 09:18
Reviewer Update
Morning Siphumezo
Thank you for your response.
It does not solve my problem of the doubling of my account since the upgrade. This has never happened before with any other upgrade. I need to inform you that I have cancelled my debit order untill we sort this out.
I can not work just to pay MTN. A R3600.00 per month bill is unacceptable and I will not continue payning such ridiculous amounts. Somebody needs to be able to explain and fix this problem to me satisfactory.
Kind regards