BB
Bernice B
1 reviews | Active since Feb 2015
03 Feb 2015, 12:17
Need to Speak to a human being!
I was a Nashua Mobile customer and when they closed down my account was transferred to MTN. I have not received a statement or invoice since December. I phone 082 173 and get told to phone *** where I cannot speak to a human voice - I don't want to use the self service function. The website is also no help - I can't find a copy of my statement anywhwere!!!! PLEASE CAN I SPEAK TO A HUMAN THAT CAN HELP ME! - Frustrated Customer!!!
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Feb 2015, 09:02Hello bbailey@,
Thank you for posting.
I tried to contact you but your son informed me that you were out of the country.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Should you wish to still receive the invoice and statement, i can arrange that it is sent via email. Kindly advise and i will gladly assist you.
Regards,
Ebbedene
REQ:***
Thank you for posting.
I tried to contact you but your son informed me that you were out of the country.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Should you wish to still receive the invoice and statement, i can arrange that it is sent via email. Kindly advise and i will gladly assist you.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply16 Feb 2015, 09:02
Official
Hello bbailey@,
Thank you for posting.
I tried to contact you but your son informed me that you were out of the country.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Should you wish to still receive the invoice and statement, i can arrange that it is sent via email. Kindly advise and i will gladly assist you.
Regards,
Ebbedene
REQ:***
Thank you for posting.
I tried to contact you but your son informed me that you were out of the country.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Should you wish to still receive the invoice and statement, i can arrange that it is sent via email. Kindly advise and i will gladly assist you.
Regards,
Ebbedene
REQ:***