LC
Liza C
1 reviews | Active since Feb 2010
03 Jun 2015, 12:45
Need to cancel my contract and no answer!
My contract is expiring in July 2015, and I would like to cancel the contract and convert the number to prepaid, however I am unable to do this as MTN do not answer calls. <br> <br> I am supposed to give one month's notice in order to cancel the contract, but since I am unable to cancel the contract due to poor service from MTN, I'm assuming that this means they will no longer hold me to that requirement of one month for cancellation?<br> <br> In fact, MTN can take this complaint as my one month notification that I am cancelling my contract.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
08 Jun 2015, 15:07Hello lizaann,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
MTN South Africa's reply08 Jun 2015, 15:07
Official
Hello lizaann,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
