1 reviews | Active since Sept 2014
Need Itemised Billing Reports
Since MTN took over my account from Nashua Mobile, I have had nothing but problems from the non receipt of my contract and sim to having itemized billing de-activated and then not receiving itemized billing when requested.<br> <br> I have yet to receive my contract and sim as either the courier was incorrectly advised or did not follow instructions as I was not at home when they called to deliver same. <br> After repeated calls to Customer Care and sms messages received that my itemized billing had been sent, nothing has been received in my Inbox. The email address on record is correct and has been the same for the past 20 years.<br> <br> I called on the Westwood Mall store to resolve this issue and they advised that I should rather go to The Pavilion store which I did. There I encountered a staff member Ronelle, who further aggravated me due to her unhelpful attitude and insistence that I needed my ID book and not my drivers licence before she could assist.<br> <br> As majority of my calls are business related I need to recover these costs from my company within a certain time frame ans I am getting no joy from any MTN staff
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The Westwood Mall store for urgent attention.
Also, according to our records, it is showing that the itemised billing issue has been resolved. Please do not hesitate to contact 808 (free from your cellphone) for any problem you might experience in the future.
Kind Regards
Zelephi
USD REQ:***
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of The Westwood Mall store for urgent attention.
Also, according to our records, it is showing that the itemised billing issue has been resolved. Please do not hesitate to contact 808 (free from your cellphone) for any problem you might experience in the future.
Kind Regards
Zelephi
USD REQ:***
Best regards,