Need ITC number for insurance

My phone was lost last week on 28 May. I have not been able to get a blacklisting number from the MTN call center because of the strike. Which means i cant get a case number from the police and which means I cant submit my claim to insurance without the ITC number or the case number. <br> I went to MTN Walmer PE branch who told me the best they can do is to submit the blacklisting through their channels and give me the reference number they get back from submitting. They have given me this reference number ***1 which is supposed to be an escalation but so far i have not had any response in getting a real ITC number. I will now be losing out on an insurance claim because of this.<br> Please help!