WN
Waynne N
1 reviews | Active since Dec 2012
01 Oct 2018, 08:17
Need Invoices
Can you please send me my invoices. They are not available on the website. i asked for these invoices more than a week ago. Its been months since i was able to retrieve my own invoices. When will the website be fixed. I can get the full statement but not the individual invoices.
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Replies (3)
MTN South Africa's replyOfficial
01 Oct 2018, 15:02Good day Waynne,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that you would need to have itemised billing loaded on your line to be able to get your invoices.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply01 Oct 2018, 15:02
Official
Good day Waynne,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that you would need to have itemised billing loaded on your line to be able to get your invoices.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
WN
Waynne N's updateReviewer Update
03 Oct 2018, 11:25Thanks, i will get that done but in the meantime can i get the invoices
WN
Waynne N's update03 Oct 2018, 11:25
Reviewer Update
Thanks, i will get that done but in the meantime can i get the invoices
MTN South Africa's replyOfficial
04 Oct 2018, 08:30Good day Waynne,
Kindly note we will have to load itemised billing for you at R18.86 per month in order to retrieve the invoices.
Please advise if you like for us to load it once off for you or if you want to receive the invoices on a monthly basis going forward.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply04 Oct 2018, 08:30
Official
Good day Waynne,
Kindly note we will have to load itemised billing for you at R18.86 per month in order to retrieve the invoices.
Please advise if you like for us to load it once off for you or if you want to receive the invoices on a monthly basis going forward.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,