AM
AK M

1 reviews | Active since Jun 2010

26 Mar 2015, 12:05

Need help with correct package

Hello, <br> <br> I hope you can assist. I have tried all channels and this is my last resort.<br> <br> I used to be on a Top Up package and used to receive Rand value in airtime each month eg. R500. I upgraded in November 2014 to MyChoice 350. I was informed that MTN does not give Rand Value contracts anymore but in minutes only. My issue is that I make a lot of international calls but I cannot use the minutes provided. I have to add airtime every time to buy the international calling bundle for R30. I have over 600 minutes unused and I feel that this package isn't for me. <br> <br> 1. Could you please confirm that MTN SP does not offer contracts in Rand value anymore and only in minutes?<br> <br> 2. Is there any way I can used my minutes to buy international calling bundle or make international calls using minutes?<br> <br> Please help.

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Apr 2015, 12:00
Official
Hello jc2***,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the any-time packages are not available any more and only the minutes packages.

Best regards
Mantoa
REQ:***

Best regards,