NEED HELP URGENTLY not after 2months!!!!

on the 21st December I went to south gate MTN..in august i bought a contract for wifi pocket rotter, it stopped working for no reason couldnt charge...since its a contract i thought i would be given another one, the lady assisting her name was Ayanda Mhlongo, she was pleasant and has great customer care, she explained that at the warehouse where phones are fixed will take 6-8 weeks to open so in other words i would excess my internet for two months and will still pay for it, i feel its unfair to me as a client, she called in the manager a lady who was less interested in the matter and what L said and confirmed that the rotter wont be fixed now and that was beyond her control!!! I wonder how are these managers appointed Ayanda was more professional that her manager.. I m requesting for help will I wait for 2months for my rotter or issued another one?