JE
James E
1 reviews | Active since Jun 2015
26 Jun 2015, 12:19
Need help - no response from customer care
Hi<br> Re case # ***2<br> I have a pay as you go number. I am currently on assignment in the UK and need my number to be enabled for international roaming. I have tried calling the prepaid call centre but the line is either cut or does not connect - it simply does not work. I emailed customer care (on the 6th May) and after explaining that I needed roaming enabled and that I couldn't get through to the call centre, I was told, \please contact our prepaid department on 173"!<br> Strangely enough"
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Replies (1)
MTN South Africa's replyOfficial
03 Jul 2015, 15:02Hello esson,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've escalated the matter directly to our Prepaid Department and they confirmed that there is an issue with the service not being active by default. A service request (SMC/***) has been logged for both international roaming and dialling to be activated on the network.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've escalated the matter directly to our Prepaid Department and they confirmed that there is an issue with the service not being active by default. A service request (SMC/***) has been logged for both international roaming and dialling to be activated on the network.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Jul 2015, 15:02
Official
Hello esson,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've escalated the matter directly to our Prepaid Department and they confirmed that there is an issue with the service not being active by default. A service request (SMC/***) has been logged for both international roaming and dialling to be activated on the network.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've escalated the matter directly to our Prepaid Department and they confirmed that there is an issue with the service not being active by default. A service request (SMC/***) has been logged for both international roaming and dialling to be activated on the network.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***