Need HELP!

This is my first time attempting to take out a contract with MTN, and I must express my utter disappointment with the experience so far. What should have been an exciting and straightforward process has become incredibly frustrating, marred by slow responses, poor communication, and shockingly bad customer service.

I have already been approved for a cellphone contract—all checks have been completed, including DebiCheck—yet no one has contacted me regarding the delivery of my device. This delay is unacceptable.

Worse still, every time I call, I’m forced to wait endlessly just to reach an agent, only to have the call abruptly cut off with zero follow-up. The lack of urgency and professionalism is appalling. If this is how customers are treated before even receiving their device, I shudder to think what support looks like after.

I demand that someone from MTN’s social media or customer service escalation team contacts me immediately with a clear update on my contract and device delivery. This situation has gone on far too long, and I expect it to be handled with the seriousness it deserves.