BJ
Brian J
1 reviews | Active since May 2016
30 Nov 2017, 11:47
Need feedback please
Good day, I have an LG phone contract phone that I handed in to MTN to be sent away for repairs. I could be without a phone for six weeks. I app**** for an additional phone/contract on Tuesday November 28th, 2017. I was told it could take up to 24 hours.
I am still waiting for an approval or not approved from MTN.
I really need to know before I go away on a trip.
Thanks Brian
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MTN South Africa's replyOfficial
30 Nov 2017, 17:49Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have checked the status of your contract application unfortunately it has been declined due credit reason.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply30 Nov 2017, 17:49
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have checked the status of your contract application unfortunately it has been declined due credit reason.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,