sP
sharahnia P
1 reviews | Active since Jan 2015
01 Jul 2015, 12:43
Need a response ASAP
I need a response regarding my billing query or I will be taking legal action against you! so sick and tired of your incompetence! Wish I had neva taken a contract with you pathetic people!!
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Replies (1)
MTN South Africa's replyOfficial
16 Jul 2015, 14:40Hello spanday,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have already been assisted, a limit was set on your account and a credit of R3566.40 was passed on your account for the incorrect charges. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have already been assisted, a limit was set on your account and a credit of R3566.40 was passed on your account for the incorrect charges. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply16 Jul 2015, 14:40
Official
Hello spanday,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have already been assisted, a limit was set on your account and a credit of R3566.40 was passed on your account for the incorrect charges. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that you have already been assisted, a limit was set on your account and a credit of R3566.40 was passed on your account for the incorrect charges. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,