Need a manger asap

Hi there

Trust you are well.

So I am very upset with MTN.. This had been going on for months because someone in call center gave me wrong information.

So I accepted that the information was wrong and I actually agreed to pay my missing debt in a span of 3 months. So I feel like I am being a team player to get this issue resolved.

And boy was I wrong for months MTN has caused be distress because of this.

But this last time made me upset the most.. My phone my blocked at the fault of MTN.. I couldn't get hold on anyone for about 10 days... That is very bad customer service.

I finally get hold of someone who Is rude by the way and she didn't even apologize. Someone needs to check this lady. Her name is Eileen Van Wyk in the credit department.

So finally after 2 days back and forth I finally got my phone unblocked.

But now I want something from MTN for my inconvenience.. I have been keeping quite for months but I have had Enough now. What will you guys do about the fact that my phone was blocked and I couldn't use the services I actually did pay for? I want something to make up for that. And please don't make me wait weeks for it .

I keep thinking imagine how much I struggled and I had wifi thank goodness for that. But what about the rest of your customers the ones who don't have wifi? How are you helping them is this time with quiry.. Your toll free number is not working.. And obviously we can call out to a landline as our phones are blocked.

Very bad customer service.

I will wait eagerly for your response or for someone who can help me with the above message.

Kind Regards Jessica Russell ***