Need a Early Upgrade

<p>Good day</p> <p> </p> <p>I work out of county so upon arriving in South Africa after 10 months’ contract in Saudi Arabia I went to MTN to explain my current situation. </p> <p> </p> <p>I mentioned I work out of the country on contract, I come back to SA once every 10 months at the moment my device is damaged, the screen is shattered and I am requesting an early upgrade and I am willing to pay the subs to date.</p> <p>The MTN employee Dino Chizinga offered to send an email to retention and MTN to request an early upgrade but MTN doesn’t seem to want to reply to this email. My upgrade month is the November. I have contacted MTN to ask for support and assistances but it seems that nobody wants to assist me in this regard.</p> <p> </p> <p>I am going back to Saudi Arabia soon before the upgrade date and will only be back next year June again. This is an extraordinary situation and I ask MTN to kindly assist me with an early upgrade. Otherwise I will have to cancel my 2 contracts with MTN and open a new one with Vodacom.</p> <p> </p> <p>I hope MTN will support me in this regard.</p>