1 reviews | Active since Jan 2017
<p>The service I have recently Received from MTN might be the worst service i have ever received anywhere. I don’t think they understand the meaning of "we will get back to you". I have spoken to them twice a day for the last 3 days. sent them numerous emails. I even went into a shop and was told they cannot assist with online queries. when i eventually get hold of them and ask to be transferred the phone is put down in my ear (this has happened more than once). i have been purposefully given the wrong information twice. just so i can be someone else’s problem. I am disgusted by their terrible level of customer service and will definitely be taking my business elsewhere</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Our aim at MTN is to provide the best of customer service. It is very disappointing for us to hear about the kind of service you experienced. Kindly email us your account details to *** and include the Cellphone in question, MTN account number and your ID number so can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Our aim at MTN is to provide the best of customer service. It is very disappointing for us to hear about the kind of service you experienced. Kindly email us your account details to *** and include the Cellphone in question, MTN account number and your ID number so can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good day John
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
Good day John
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
Angela
REQ:***
Best regards,
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