National Consumer Commission / Ombudsman

My previous complaint has reference.<br> <br> My, not exhaustive, list of complaints are as follows:<br> <br> 1. MTN underinsured my phone, therefore after my phone was ****** I had to downgrade to a phone at half the value.<br> <br> 2. MTN did not process insurance claim until a week after making it. Because they never received it from the service centre, had I not followed up they probably still wouldn't have processed it.<br> <br> 3. MTN did not process sim-swap. I follow up a week later to find that sim number has not even been registered.<br> <br> 4. MTN has still not done my sim swap more than one week later.<br> <br> 5. I have wasted countless hours on the phone with call centres which are of no help at all. <br> <br> This service is appalling to say the least! <br> <br> If this matter is not resolved by tomorrow, 7 April 2015, I will take this matter further.<br> <br> This process has taken over two weeks because of this incompetence.