Nasty New Year Surprise

I had always had a cap set on my account, to avoid nasty surprises on my bill. Mtn has a system whereby you can increase/ decrease your usage limit.

During the month of November 17, I had requested that it be increased by R100, the agent had advised that it was currently set at 533 do I want to increase it to 633? I agreed, bear in mind that my bill never exceeded 599.01, for nearly two years, my logic was that now it would never exceed 699.01, only to be slapped with a bill of 1200.00 for the month of December, I shudder to think what January has in store. I queried this and asked why is it this amount when I have a cap on my account, they explained that it’s a limit set to go up to when you run out of your contract allocation, so I asked so how come for the contract period that is nearly up ( thank goodness), my limit was previously set at 533, I never exceeded my bill, the agent had advised that I managed my account very well that is how come I never exceeded, not even by a cent. How is this possible????? I had also been advised that even when you don’t have data and you are in a WiFi zone you get charged, just for MTN attempting to connect you.... Not to mention airtime that I had purchased cause I had ran out.

I have kept my contract with MTN for going on +\-12 years, however with their charges and out of bundle rates the sooner, I move the better.

I honestly can’t wait to move to a different service provider...